Q. What is ESI Scheme?

A. Employees State Insurance scheme of India is the multidimensional Social Security System, to provide social security protection to workers employed in the organized sector in conceivable contingencies like sickness, maternity and death due to disablement due to employment injury.


Q. What is its applicability?

A. ESI Act 1948 applies to factories and commercial establishments by employing 10 or more persons operating in entire state of Goa. All employers including casual and contractors employees who are drawing wages up to Rs. 21,000/- per month (excluding over time)are entitled for the comprehensive social security protection under ESI Act by registering the factories/establishments under ESI Act and paying contribution on wages @4.75% as employers share and 1.75% as employees share.

Q. What are the benefits of registering the factories/establishments under ESI Act?

A. ESI Scheme provides total social security protection to the employees of a covered factory/establishment. Employers are absolved of the liabilities of workmen compensation Act and Maternity Benefit Act. Once covered under ESI Act, employers are protected from the liabilities of sickness, employment injury and accidental death of their workmen including commuting accident. ESI Scheme aims for a healthy workforce to contribute to the productivity of the nation.

Q. What are the benefits available under ESI Scheme?

A. Apart from providing medical benefits including super specialty treatment, Insured Persons and their family members, ESI Scheme also provides cash compensation to insured persons for loss of wages or earning capacity in times of physical distress arising out of sickness or employment injury. Maternity benefit to Insured women, family pension to the Dependants in case of death due to employment injury, unemployment allowance, physical/vocational rehabilitation etc. are available under ESI Scheme. Commuting accidents are also covered under ESI Act at present.

Q. How the benefit can be made available to the workmen?

A. It is the primary responsibility of the employer to get the factory/establishment registered under ESI Scheme. Employer has to register all workmen including contract labours immediately on entering the insurable employment, which is very helpful in case of any unexpected industrial accidents. (Please note that employees cannot be registered posthumously.)

Q. How to develop a healthy relationship between ESIC and Employers?

A.ESIC values a healthy relationship between its stake holders, principal employers/owners should personally ensure that monthly ESI contribution submitted and employees are registered. Even if consultants are engaged for looking after ESI matters, it is in the interest of the principal employer to personally confirm the timely ESI compliance to avoid unnecessary burden of interest, i.e. 12% and penal damages of up to 25% for the delayed remittance of ESI contribution as well as to avoid contribution assessment proceedings and criminal prosecutions.

Q. What are the recent initiatives of ESI Corporation ?

A. ESI Corporation has empanelled leading in hospital in Goa as well across India to provide cashless super-specialty treatment to lacks of Insured Persons and their family members. ESI Corporation has also rolled out computerization of its services by enabling online payments of ESI contribution and issued biometric identity cards for availing ESI services any where any time.

Q. Whom to approach in case of any grievances/complaints?

Answers :

For any complaints related to cash benefits or Branch Offices, contact

Deputy Director (Complaint Officer), Benefits Branch, RO. Goa

Phone No. 0832-2438857 , VOIP : 20832003, E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

For any complaints related to Medical side/medical benefits contact

1. Administrative Medical Officer, ESI Scheme, Panchdeep Bhawan, EDC Plot No. 23, Patto-Panaji.

    Phone No. 0832-2437024, Fax : 0832-2437085, VOIP : 30832010, E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

2. SSMC, ESI Corporation, 108, N.M. Joshi Marg, Lower Parel, Mumbai-400013

    Phone No. : 022-61209716, VOIP : 20022107,  E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

3. Sr. Ortho Surgeon, ESI Hospital, Near Rajendra Prasad Stadium, Margao, Goa

    Phone No. : 0832-2710093, VOIP : 48342020, E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.