Grievance Redressal

 

GRIEVANCE REDRESSAL MECHANISM OF ESIC, (GOA REGION)

          ESI Scheme is a unique social security scheme that gurantees a fair deal to the covered members by providing full medical facilities to the beneficiaries, besides, adequate cash compensation to insured persons for loss of wages or earning capacity in times of physical distress arising out of sickness or employment injury including commuting accidents or unemployment. The ESI Act, 1948 applies to any premises/precincts where 10 or more persons are employed and drawing wages upto Rs. 15,000/- (excluding overtime) a month are entitled to this social security cover.

            ESIC is having a well structured mechanism for the redressal of the grievances of its beneficiaries. In this regard, all concerned are directed to make a note of the following details.

Shikayat Adalats/Suvidha Samagam

Venue

Contact Person

Phone Nos

Date

Regional Office

Regional Director,

Panchdeep Bhawan, EDC Plot No. 23, Patto, Panaji

Ph : 0832-2438870

2nd Wednesday of every month

Branch Office, Panaji

Branch Manager

Panchdeep Bhawan, EDC Plot No. 23, Patto, Panaji

Ph : 0832-2438854

2nd Friday of every month

Branch Office, Ponda

Branch Manager

Jerry Apts, Shantinagar, Ponda

Ph : 0832-2312039

2nd Friday of every month

Branch Office, Vasco

Branch Manager

Placiano Apts, Baina, Vasco

Ph : 0832-2512716

2nd Friday of every month

Branch Office, Mapusa

Branch Manager

House No. 2/164-Q­, Opp. Sai Service, Mapusa Industrial Estate, Alto Duler, Mapusa, Bradez, Goa

Ph : 0832-2262230

2nd Friday of every month

Branch Office, Margao

Branch Manager

ESI Hospital Complex, Near Rajendra Prasad Stadium,Margao

Ph : 0832-2715440

2nd Friday of every month

In case of holiday on the assigned date, Shikayat Adalat will be held on the next working day.

Details of Complaints Officer of ESIC Goa Region ( for complaints related to cash/benefits/branch offices)

Name of the Officer

Designation

Phone No.

Email

Shri. S P Jalgaonkar

Asstistant Director (Benfits/Coverage/Coordination) (Complaints Officer)

Ph :  0832-2438857

This email address is being protected from spambots. You need JavaScript enabled to view it. ,

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For any complaints regarding medical benefits of ESI scheme

Name & Address 

Designation

Phone No./E-mail

Dr. (Mrs.) Shubhangi Lotliker,ESI Scheme, Panchdeep Bhawan-Patto, EDC Plot No 23, Panaji, Goa-403001

Administrative Medical Officer

Ph : 0832-2437024

Fax : 0832-2437085

E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Dr. Vishwajit Faldessai, ESI Hospital, Near Rajendra Prasad Stadium, Margao, Goa

Sr.Ortho. Surgeon

Ph : 0837-2710093

E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

Dr. (Mrs.) Anita Sethi, ESI Corporation, 108, N.M. Joshi Marg, Lower Parel, Mumbai - 400013

Senior State Medical Commissioner

Ph : 022-61209716

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

   In case of neccessity, ESI beneficiaries can meet any officer without prior appointment and may also contact on our Toll Free Helpline 1800-2330-132. For any information/clarification you can also submit grievances through email to This email address is being protected from spambots. You need JavaScript enabled to view it.